How do I make changes to or cancel my order?
We have set up our system to automatically process your order as quickly as possible. For that reason, we CANNOT make changes to or cancel your order after it has been submitted on our website. Please double-check all of your address information, the products you ordered, and the shipping method you’ve selected prior to completing your order. If an error is made, we need you to receive the order and return it for a refund. We are unable to refund your cost of shipping and handling if you decide that you do not want an order after it has been sent to the warehouse for processing. Our goal is to ship orders immediately, so we apologize for any inconvenience this may cause.
When will my order ship?
Most orders placed by 1:00 pm Central, Mon-Fri, will usually ship the same day, providing credit card information is correct, your order is not oversize air, and it is not a Holiday. Orders placed after 2:00 pm Central will ship out the next business day. Exceptions might occur if there is a problem getting a correct authorization with the credit card used to place the order. If time is of the essence, please let us know on the “Special Instructions” portion of the Order Form. Additionally, give us a quick way to contact you in the event of a problem.
How will my order be shipped? Which shipping method will be used?
You can choose the shipping method from a drop-down menu on the order page when you place your order. We offer: UPS Standard Ground, 3-Day Air, 2-Day Air, Next Day Air and USPS for all APO/FPO Deliveries.
How long will it take to receive my order?
Arrival time depends on the shipping method you choose (Ground, 3-Day, 2-Day, or Next Day) and the time you place the order. Most orders placed by 1:00 pm Central, Mon-Fri, will usually ship the same day, providing credit card information is correct, your order is not oversize air, and it is not a Holiday. Orders placed after 1pm Central will ship out the next business day.
Do you ship internationally or process APO or FPO orders?
Unfortunately we do not offer international shipping at this time. We do process all APO and FPO Orders but these orders can only ship via USPS.
I am a little concerned about using my credit card on the internet. How safe is it?
Ordering on our site is as safe as placing an order over the phone, thanks to the security measures we have in place. When you enter your personal information, you are on a secure connection (“Secure Sockets Layer” or SSL for short). This is the same standard of security used by many financial institutions.
Which forms of payment do you accept at your stores?
We accept cash, checks, and the major credit cards: Visa, Master Card, American Express, and Discover.
What are the hours at your corporate headquarters?
We are located in Tinley Park, Illinois and our hours are 8am – 5pm CST. However, you can order online 24/7. For more information click our Contact Us page